• A diverse, inclusive, professional work environment
• Flexible work schedules
• Company match on 401(k)
• Competitive Paid Time Off policy
• Generous Employer contribution for health, dental and vision insurance
• Company paid short term and long term disability insurance
• Paid Maternity and Paternity Leave
• Tuition reimbursement
• Company paid life insurance
• Employee Assistance program
• Wellness programs
• Fun employee and company events
• Discounts on travel insurance

Who are we?

Generali Global Assistance is proudly part of the Europ Assistance Group brand and our products utilize a number of corporate and product brands. The brands for our North American team include the following:

• CSA: US travel insurance brand for retail and lodging partners. Learn more here.
• Generali Global Assistance (GGA): The primary Corporate brand in the United States for our travel insurance, travel assistance, identity and cyber protection, and beneficiary companion products. Learn more here.
• GMMI: the industry standard for global medical cost containment and medical risk management solutions. Learn more here.
• Iris, Powered by Generali: identity and digital protection solution. Learn more here.
• Trip Mate: US travel insurance brand for tour operator, cruise and airline partners. Learn more here.

What you’ll be doing.

Job Summary:

The Medical Director is a board-certified MD responsible for the medical operations supporting our Travel Assistance and insurance business. The position will support a team of doctors to provide clinical assessments and input related to medical assistance cases as well as after the fact travel insurance claims to ensure high standards of medical operations (securing and proactively steering the ongoing medical cases and advising on insurance claims). The position will work collaboratively with all dedicated teams related to the local medical operations department to ensure compliance with medical regulations, contribute to global medical standards as part of the Global Medical Team in agreement with the global travel strategy of EA (Holding strategy), and facilitate worldwide medical transport for customers in need. This position reports to the Director of the Customer Service Department.

Medical Assistance/Case Management

• Proactively triage and manage the active portfolio of travel medical assistance cases to ensure timely and appropriate care is bring provided by on location providers in accordance with both local and global guidelines

• Establish / update internal clinical guidelines in collaboration with Medical Operations Manager and Global Chief Medical Officer of EA Group

• Determines the best course of action for patients receiving care worldwide and provide indications for medical transport based on medical necessity and/or insurance policy

• Act as the senior medical escalation point medical case direction (i.e. for medical cases, repatriation, Red Flags, or any delicate case queries)

• Provide support to operational teams through effective communication with coordinators and agents as required while acting as a clinical resource as needed

• Ensure optimum communication and support between MD, RN, and operational teams, facilitating teamwork.

• Review and provide medical assessment of escalated claims relative to medical history and/or preexisting conditions

• Provide expertise to support Product and pricing teams in product and policy design.

• Support Business Development by providing input and expertise to support RFP and Bother Business development opportunities.

• Participate in the medical audit program including post case reviews of evacuations, repatriations or other complex and/or high cost cases.

• Provide clinical oversight and support of the local Provider Network in collaboration with the Network Manager.

MD Team Management & Medical Assistance

• Direct management as reporting manager for the Medical Doctors on roster, ensuring a 24/7/365 MD coverage is in place, ensuring regular 1:1s and performance review rhythms are in place

• Define and assign work for Medical Doctors, monitoring activities and medical assistance cases

• Evaluate the performance of all medical product offerings and/or services offered to Travel Insurance partners

• Acts as a resource to MDs on aviation medicine and travel assistance service delivery providing education and guidance

• Acts as a resource to RNs and Operations staff to provide education and guidance on medical and assistance related topics

• Lead the local cascading, development, and embedding of the EA medical assistance culture and act as a role model, embedding EA We Care culture and competencies in day-to-day medical assistance activities

• Organize and lead regular meetings with the local medical team

Requirements:

• Minimum of four years Emergency Room clinical experience in acute care setting and/or case management experience

• Knowledge of indications/contraindications of medical transport, particularly aeromedical

• Proven ability to make critical decisions regarding medical transfers, evacuations, and repatriations

• Strong problem-solving skills to manage complex and sensitive medical cases

• Full registration and license to practice medicine in US

• Remains in good standing with appropriate professional regulatory body

• Ability to oversee and lead the medical teams in all aspect of services provided.

• Excellent understanding of Clinical Governance practices

• Maintains confidentiality of all pertinent client/member (patient) information.??

• Excellent verbal and written communication skills and ability to manage and prioritize multiple tasks.

• Excellent interpersonal skills necessary to interact positively with clients, providers and professional staff. Must represent the organization in a professional and knowledgeable manner

• Strong leadership skills to manage and develop a medical team, fostering a high-performance and collaborative culture

Preferred:

• Bilingual (any language)

• Previous experience as a flight doctor

• Previous experience as a medical escort in a commercial flight setting

Education/Certifications:

• High School Diploma or Equivalent (GED) required

• Medical Degree (MD/DO) required

• Valid medical license

• Current DEA Licensure

Where you’ll be doing it.

This position requires reporting into the Pembroke Pines, FL office for 1 week out of every 4 weeks, or approximately 25% of the time.

When you’ll be doing it.

This position is considered part-time but hours may vary.

Apply today to begin your next chapter.

Don’t meet every single requirement? At Generali Global Assistance, we are dedicated to building a diverse, inclusive and enriching workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

California Residents - Privacy Notice for California Residents Seeking Employment with Generali Global Assistance is available here: https://us.generaliglobalassistance.com/privacy-notice-for-california-residents-seeking-employment/

The Company is committed to providing equal employment opportunity in all our employment programs and decisions. Discrimination in employment on the basis of any classification protected under federal, state, or local law is a violation of our policy. Equal employment opportunity is provided to all employees and applicants for employment without regard age, race, color, religion, creed, sex, gender identity, gender expression, transgender status, pregnancy, childbirth, medical conditions related to pregnancy or childbirth, sexual orientation, national origin, ancestry, ethnicity, citizenship, genetic information, marital status, military status, HIV/AIDS status, mental or physical disability, use of a guide or support animal because of blindness, deafness, or physical handicap, or any other legally protected basis under applicable federal, state, or local law. This policy applies to all terms and conditions of employment, including, but not limited to, recruitment and hiring, classification, placement, promotion, termination, reductions in force, recall, transfer, leaves of absences, compensation, and training. Any employees with questions or concerns about equal employment opportunities in the workplace are encouraged to bring these issues to the attention of Human Resources. The Company will not allow any form of retaliation against individuals who raise issues of equal employment opportunity. All Company employees are responsible for complying with the Company’s Equal Opportunity Policy. Every employee is to treat all other employees equally and fairly. Violations of this policy may subject an employee to disciplinary action, up to and including termination of employment.