Embark on a Journey That Makes a Difference.

At Generali Global Assistance (GGA), every day is an opportunity to help people explore the world with confidence. We’re not just in the business of protection—we’re in the business of adventure and peace of mind. Whether it’s a backpacker trekking through the Andes, a family cruising the Mediterranean, or a solo traveler chasing the Northern Lights, we’re there to ensure their journey is safe and supported. From assisting with emergency medical claims to guiding customers through trip disruptions or ID theft, your work helps turn travel challenges into stories of resilience.

Set Sail on a Career Path to Success.

Our teams value curiosity and collaboration while priding ourselves on fostering a welcoming and inclusive atmosphere for our employees. Elevate your journey through our internal programs, including:

• Diversity, Equity, and Inclusion (DEI) Committee
• Career pathing and Individual Development Plans
• Internal training and intern opportunities
• Women in Business Mentorship Program
• Employee awards and recognition
• Education and professional development assistance program

Passport to Perks Includes:

• Generous Employer contribution for health, dental, and vision insurance
• Paid Maternity and Paternity Leave
• Scholarship Program for Employee Dependents
• Company match on 401k
• Employee Assistance Program (EAP)
• Company paid short-term and long-term disability insurance
• Company paid life insurance
• Voluntary Pet Insurance
• Voluntary Legal Benefit
• Discounts on travel insurance
• Time off policies including vacation days, sick days, personal days, holidays and volunteer days (VTO)

Your Role on the Expedition:

The Senior Infrastructure Engineer is responsible for designing, developing, and integrating enterprise technology systems at every stage of their lifecycle. The incumbent in this role, as a core level member of the IT Systems Engineering team, is accountable for assigned systems and processes critical to the successful operation of enterprise IT. The Senior Infrastructure Engineer role is to support, maintain, develop, and optimize key functional areas, specifically in Azure and AWS Cloud Services, End User Platform Technologies, Global Backup & Recovery Solutions (DR), working closely with our Managed Service providers. The role also involves scheduling direct activities to resolve escalated hardware and software problems in a timely and accurate fashion. Furthermore, the Senior Infrastructure Engineer role should focus on continual service improvement, identifying strategic opportunities for future cost savings and ways to further develop the infrastructure capability in line with Generali group standards.

Chart Your Course:

• Manages and monitors all infrastructure and system installations, including configurations, testing and maintenance.

• Crafts custom scripts with the use of AI to increase automation and reduce required human interaction.

• Conducts high-level root-cause analysis for service interruption and establishes preventive measures.

• Monitors and tests application performance for potential bottlenecks, identifies possible solutions and works with developers to implement those fixes.

• Creates and maintains standard operating procedures and knowledge bases.

• Participates in the IT Engineering on-call support rotation.

• Serves as escalation point for End user support tier 3 issues.

Your Ticket to Success:

• 7+ years of IT experience.

• Solid business acumen and acuity.

• Advanced Cloud experience, preferably in Azure. AWS is a plus

• Advanced scripting skills (e.g., PowerShell scripts and Python).

• Advanced networking as it pertains to systems integration knowledge (OSI network layers, TCP/IP).

• Advanced experience in the administration and performance tuning of application stacks.

• Highly developed understanding of Windows OS as primary and Linux Operating System as secondary

• Advanced understanding of servicing computer hardware, both client and server.

• Advanced understanding of networking as it pertains to systems integration, computer and storage interaction, setup and user distribution networks

• Advanced understanding of client/server and web applications.

• Advanced understanding of Entra ID, ADDS and 0365. Entra External ID is a plus.

• Understanding of Terraform (Infrastructure-as-Code) technology.

• Advanced understanding of Azure Virtual Desktops (AVD).

• Understanding of IT security as it pertains to Cloud systems for tasks such as vulnerability management.

• Excellent written and verbal communication skills required.

• Excellent customer service skills.

• Self-motivated with the ability to take initiative and provide results.

• Ability to multi-task in a fast-paced environment.

• Organizational and prioritizing skills with the use of tools such as Jira for tracking and documentation

• Fluent in English.

Education/Certifications:

Requirements:

• High School Diploma or Equivalent (GED) required.

Preferred:

• BA in Information Technology or related field.

• CompTIA Certifications.

• Microsoft Certifications.

• ITIL knowledge or Certification.

Position Coordinates:

This is a Hybrid role based out of our Pembroke Pines, FL office.

Time for Take-off:

While there is some flexibility in the hours, this position will be Monday-Friday during regular business hours (approximately 8:00am-5:00pm). Occasional overtime may be required according to business need.

One team. Every destination.

Generali Global Assistance is proudly part of the Europ Assistance Group and our products utilize a number of corporate and product brands. The brands for our North American team include the following:

• CSA: US travel insurance brand for retail, tour operator, cruise and lodging partners. Learn more here.
• Generali Global Assistance (GGA): The primary Corporate brand in the United States for our travel insurance, travel assistance, identity and cyber protection, and beneficiary companion products. Learn more here.
• GMMI: the industry standard for global medical cost containment and medical risk management solutions. Learn more here.
• Iris, Powered by Generali: identity and digital protection solution. Learn more here.

Explore new horizons – apply today!

Don’t meet every single requirement? At Generali Global Assistance, we are dedicated to building a diverse, inclusive and enriching workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

The Company is committed to providing equal employment opportunity in all our employment programs and decisions. Discrimination in employment on the basis of any classification protected under federal, state, or local law is a violation of our policy. Equal employment opportunity is provided to all employees and applicants for employment without regard age, race, color, religion, creed, sex, gender identity, gender expression, transgender status, pregnancy, childbirth, medical conditions related to pregnancy or childbirth, sexual orientation, national origin, ancestry, ethnicity, citizenship, genetic information, marital status, military status, HIV/AIDS status, mental or physical disability, use of a guide or support animal because of blindness, deafness, or physical handicap, or any other legally protected basis under applicable federal, state, or local law. This policy applies to all terms and conditions of employment, including, but not limited to, recruitment and hiring, classification, placement, promotion, termination, reductions in force, recall, transfer, leaves of absences, compensation, and training. Any employees with questions or concerns about equal employment opportunities in the workplace are encouraged to bring these issues to the attention of Human Resources. The Company will not allow any form of retaliation against individuals who raise issues of equal employment opportunity. All Company employees are responsible for complying with the Company’s Equal Opportunity Policy. Every employee is to treat all other employees equally and fairly. Violations of this policy may subject an employee to disciplinary action, up to and including termination of employment.