Job Summary:

The AI Digital Operations Specialist oversees the efficiency and development of Generali's digital assets. As the AI Digital Operations Specialist, this incumbent will be responsible for implementing digitization initiatives, overseeing their implementation, and evaluating their effectiveness. The AI Digital Operations Specialist will focus on both enhancing existing digital assets and identifying and deploying new assets with a strong focus on AI. The role will also be responsible for analyzing market data and interacting with internal and external stakeholders. This role will report directly to the Senior Manager, Digital Operations.

Principal Duties and Responsibilities:

Leading Digital Transformation Projects:

• Lead digital initiatives, including identifying and prioritizing projects and overseeing project execution.
• Work closely with Operations, IT, and third-party technology partners to leverage data and reporting, optimize efficiencies, and drive improvements using technology.
• Develop and implement solutions to digitize services with a focus on Operations.
• Ongoing research of potential use cases for Generative AI technologies (e.g., customer service support...) and implementation at scale, including KPI monitoring, efficiency optimization and impact measurement.

Managing Digital Platforms and Tools:

• Manage and optimize digital tools, platforms, and processes to ensure smooth operations.
• Analyze and evaluate tool performance to identify areas for improvement and implement key digital transformation strategies to improve efficiency, productivity, and employee/customer experience.
• Manage process optimization and automation tools (preferably able to modify workflows, etc. within existing or future tools).
• Provide training and support on the use of digital tools, stay abreast of the latest technologies, and recommend new tools or upgrades.

Driving Innovation:

• Responsible for delivering digital/automation roadmaps by mapping companies’ needs with available technology, with strong focus on AI.
• Assessment of an organization’s digital needs and develop strategies for leveraging digital technologies to drive operational efficiency, automation, and transformation.

Process Analysis and Documentation:

• Analyze and evaluate existing business processes and digital solutions to identify areas for automation and improvement.
• Analyze customer experiences in conjunction with the customer experience team, generate insights, and provide recommendations on digital strategies and technologies.
• Prepare comprehensive documentation of automation solutions, processes, and workflows.

Data Analysis:

• Extract, transform, and load data to facilitate automation processes and generate insights for decision-making.
• Manipulate large datasets for service analysis and operational systems.
• Build tangible dashboards to track digital operations efficiency and monitor the results.

Testing and Validation:

• Conduct rigorous testing of automated processes and digital assets to ensure accuracy, reliability, and compliance with quality and security standards.

Collaboration:

• Collaborate with cross-functional teams to gather requirements, offer guidance, and provide training on automation initiatives.
• Identify the needs, expectations, and priorities of stakeholders.
• Build and maintain positive relationships with stakeholders, including internal teams and external partners.

Continuous Improvement:

• Stay up to date with emerging automation technologies and best practices to continuously enhance our automation capabilities. Frequently benchmark competition and Insurance market automation practices.
• Stay updated with the latest trends, you will communicate clear and actionable recommendations to stakeholders.

Required / Desired Knowledge, Experiences and Skills:

Required:

• 2-4 years of digital transformation, project management or operational excellence.
• Strong experience in Data Analysis and Excel
• Exceptional quantitative and problem-solving skills. Ability to analyze data, overcome data noise, and make data-driven decisions.
• Experience working with complex projects with high quality deliverables and rollout of new technology solutions.
• Organized, efficient and a critical thinker who can work on complex projects, break them down logically, and own them from start to finish.
• A strong communicator that can efficiently convey takeaways and insights to drive improvements.
• Flexibility to learn, understand, and evaluate new concepts in unfamiliar functional areas and new technologies.
• Excellent project management skills with proven ability to meet deadlines, comfortable with a fast-paced environment.

Preferred:

• Experience with PowerBI and Python
• Good understanding and proven experience with Generative AI.
• Requires IT knowledge, project management and business/operations skills, experience working at the intersection between IT and business departments.

Education/Certifications:

Requirements:

• High School Diploma or Equivalent (GED) required.
• Bachelor’s degree in business management, Information Technology, or related field.