Senior Client Manager

Department: Client Relations
Location:

Why work with us?

The North American branch of Generali Global Assistance offers a diverse and inclusive work environment while employees work towards making real difference in the lives of our clients. As an Organization, we pride ourselves with offering white glove service while being mindful of corporate responsibility and our environmental footprint.

Employees enjoy a plethora of benefits to include:

Who are we?

Generali Global Assistance is proudly part of the Europ Assistance Group brand and our products utilize a number of corporate and product brands. The brands for our North American team include the following:

What you’ll be doing.

Job Summary:

This position is the primary interface between the Company and our client partners and is responsible for large client management, retention, organic growth, and serving as an internal expert for the travel industry. This position defines and guides strategic partnership development with key client partners. Responsible for developing key metrics for organic growth with existing client partners. Internally the position achieves results through effective partnerships with KAMs, Marketing, Product, Underwriting and Compliance, and Operations. The success of this role will be measured by achieving a minimum of 20% organic growth of existing clients. The focus of this position will be 90% new account acquisition and 10% existing account management/growth. This position requires 50-75% travel and ability to work in a virtual environment. This position works with all management levels across the organization and is a direct report to the Vice President, Travel Insurance Sales.

Principal Duties and Responsibilities:

Required / Desired Knowledge, Experiences and Skills:

Requirements:

Preferred:

Education/Certifications:

Requirements:

Preferred:

Pay range: 90-120k/yr

Travel Requirements:

Where you’ll be doing it.

This role can work remotely within the states listed below. Please note, we may only consider candidates who physically reside in one of these states.

AZ, CA, CO, CT, DC, DE, FL, ID, IL, KS, LA, MD, MI, MN, MO, NC, NJ, NY, OH, OK, OR, PA, RI, SC, TN, TX, UT, VA, WA, WV

When you’ll be doing it.

While there is some flexibility in the hours, this position will be Monday-Friday during regular business hours (approximately 8:00am-5:00pm). Occasional overtime may be required according to business need.

Pay range: $90-120k

Apply today to begin your next chapter.

Don’t meet every single requirement? At Generali Global Assistance, we are dedicated to building a diverse, inclusive and enriching workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

California Residents - Privacy Notice for California Residents Seeking Employment with Generali Global Assistance is available here: https://us.generaliglobalassistance.com/privacy-notice-for-california-residents-seeking-employment/

The Company is committed to providing equal employment opportunity in all our employment programs and decisions. Discrimination in employment on the basis of any classification protected under federal, state, or local law is a violation of our policy. Equal employment opportunity is provided to all employees and applicants for employment without regard age, race, color, religion, creed, sex, gender identity, gender expression, transgender status, pregnancy, childbirth, medical conditions related to pregnancy or childbirth, sexual orientation, national origin, ancestry, ethnicity, citizenship, genetic information, marital status, military status, HIV/AIDS status, mental or physical disability, use of a guide or support animal because of blindness, deafness, or physical handicap, or any other legally protected basis under applicable federal, state, or local law. This policy applies to all terms and conditions of employment, including, but not limited to, recruitment and hiring, classification, placement, promotion, termination, reductions in force, recall, transfer, leaves of absences, compensation, and training. Any employees with questions or concerns about equal employment opportunities in the workplace are encouraged to bring these issues to the attention of Human Resources. The Company will not allow any form of retaliation against individuals who raise issues of equal employment opportunity. All Company employees are responsible for complying with the Company’s Equal Opportunity Policy. Every employee is to treat all other employees equally and fairly. Violations of this policy may subject an employee to disciplinary action, up to and including termination of employment.

 

 

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